Help Center

Guides, FAQ, and troubleshooting. Find answers quickly or contact us directly.

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Quick Start Guides

The three most important steps to get started with Compliso.

1.Set up a cookie banner

  1. 1. Sign in to the dashboard and add your domain.
  2. 2. Verify your domain via DNS record or meta tag.
  3. 3. Go to "Cookie Banner" and choose a layout (Bar, Box, or Wall).
  4. 4. Customize colors, texts, and cookie categories.
  5. 5. Copy the script and paste it into the section of your website: 
<script src="https://cdn.compliso.de/v1/banner.js"
        data-site-id="YOUR_CODE" async></script>

Tip: The banner automatically blocks all non-essential scripts and correctly sets the Google Consent Mode v2.

2.Scan your website

  1. 1. Add a domain in the dashboard and verify it.
  2. 2. Click "Scan Now" or wait for the automatic scan (depending on your plan).
  3. 3. The scanner checks your website for 30 GDPR checks, cookies, trackers, and accessibility.
  4. 4. You receive a score (0-100) and specific fix recommendations.
  5. 5. With Business/Agency plans, automatic daily scans run and you will be notified by email about new issues.

3.Create legal texts

  1. 1. Go to "Legal Texts" in the dashboard.
  2. 2. Choose the document type: Privacy Policy, Legal Notice (Impressum), or Accessibility Statement.
  3. 3. Fill out the questionnaire -- the cookie table is automatically populated from the scanner results.
  4. 4. Generate the document and choose: Self-hosted (HTML/Text) or hosted on legal.compliso.de.
  5. 5. For hosted texts, a link on your website is sufficient. The texts are updated automatically.

Troubleshooting

The most common issues and their solutions.

The banner is not displaying
  • Check that the script is placed in the of your page (not in the ).
  • Make sure the data-site-id is correct (you can find it in the dashboard under "Integration").
  • Check the browser console (F12) for error messages.
  • Ad blockers can block the banner -- test in incognito mode.
  • The script loads asynchronously. Give it 1-2 seconds after page load.
The scanner finds no issues even though some exist
  • The scanner checks the publicly accessible version. Make sure the domain is correctly verified.
  • Scripts that only load behind a login or on subpages may only be found during a full scan.
  • Check the page limit of your plan -- Free scans only 10 pages.
Google Consent Mode v2 is not detected
  • The GCM v2 default state is set immediately on load. Google Tag Manager or gtag.js must load AFTER the Compliso banner.
  • Check in the browser console: Type "dataLayer" and look for consent_default and consent_update events.
  • Make sure you are using the latest version of the banner script (clear cache).
Domain verification fails
  • DNS record: TXT records can take up to 48 hours to propagate. Check with nslookup or dig.
  • Meta tag: Must be in the of the homepage and look exactly as shown in the dashboard.
  • For subdomains: Verify the exact subdomain (www.example.com is not the same as example.com).

Frequently Asked Questions

How long does a scan take?
A scan typically takes 15-60 seconds, depending on the number of pages and complexity of the website. For large websites (500 pages), it can take up to 5 minutes.
Can I manage multiple domains in one account?
Yes. Solo allows 1 domain, Business 5 domains, Agency 25 domains. You can upgrade at any time.
Are my scan results saved?
Yes, all scan results are saved and you can view the history. This way you can see if your score has improved.
Can I use the banner on multiple websites?
Each domain needs its own configuration (different colors, texts, cookies). But you manage everything centrally in the dashboard.
What happens when my plan expires?
The banner is deactivated, your data is retained for 90 days. You can come back at any time without having to reconfigure anything.
Does the banner support other languages?
The banner displays the texts you configure in the dashboard. So you can use any language. Multilingual banners (automatic detection) are planned for a future update.
How do I update my legal texts?
Go to "Legal Texts" in the dashboard and edit the questionnaire. The hosted version is updated automatically. For self-hosted HTML, you need to manually copy the new text.
Does Compliso offer an API?
Yes. You can create API keys in the dashboard under "Settings > API Keys". The full API documentation with all endpoints is available at <a href="https://api.compliso.de/v1/docs" target="_blank" rel="noopener" class="text-teal-600 underline hover:text-teal-800">api.compliso.de/v1/docs</a> (Swagger UI).

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