Terms of Service

Section 1 — Scope

These Terms of Service govern all contracts for the use of the Compliso platform (accessible at compliso.de, app.compliso.de, and associated subdomains) between

Butterflies IT UG (haftungsbeschränkt)
Hagenower Str. 73
19061 Schwerin
Germany
Email: info@compliso.de
(hereinafter referred to as "Provider")

and the user (hereinafter referred to as "Customer").

Deviating terms and conditions of the Customer shall not be recognised unless the Provider expressly agrees to their validity in writing.

Section 2 — Description of Services

Compliso is a Software-as-a-Service (SaaS) platform for GDPR compliance and website accessibility. The platform includes the following core features:

  • Cookie Banner: Configurable consent management tool with Google Consent Mode v2, script blocking, and various layouts.
  • Website Scanner: Automated scanning of websites for GDPR compliance, cookies, and accessibility.
  • Legal Text Generator: Creation and hosting of privacy policies, legal notices (Impressum), and accessibility declarations.
  • Consent Analytics: Analysis and evaluation of consent decisions by website visitors.

The specific scope of services depends on the selected plan (Solo, Business, Agency, Enterprise). Plan details are available on the pricing page.

Section 3 — Registration and User Account

  1. Use of the platform requires registration. The Customer is obliged to provide truthful and complete information.
  2. Each Customer may only create one account. The account is non-transferable.
  3. The Customer is responsible for keeping their access credentials confidential and is liable for all activities carried out via their account.
  4. The Customer is obliged to inform the Provider immediately if they become aware that a third party has misused their access credentials.

Section 4 — Prices and Payment

  1. Prices are determined by the selected plan and are available on the pricing page at the time of order. The first month of a new subscription is free (trial period).
  2. All prices are net prices plus the applicable statutory value-added tax (VAT).
  3. Billing occurs monthly or annually in advance, depending on the selected billing period. Annual subscriptions are offered at a discount compared to the monthly price.
  4. Payment is processed via PayPal (PayPal account, credit card, SEPA direct debit) or other payment methods offered by the Provider.
  5. Subscriptions are automatically renewed for the selected billing period unless cancelled in due time.

Section 5 — Right of Withdrawal

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Butterflies IT UG (haftungsbeschränkt), Hagenower Str. 73, 19061 Schwerin, email: info@compliso.de) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to withdraw from this contract.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract.

The right of withdrawal expires prematurely for digital content if the Customer has expressly agreed that the performance of the contract should commence before the expiry of the withdrawal period and has acknowledged that they thereby lose their right of withdrawal.

Section 6 — Customer Obligations

  1. The Customer agrees to use the platform only for its intended purpose and not to perform any unlawful actions.
  2. The Customer is solely responsible for ensuring that the legal texts and banner configurations generated via Compliso meet the legal requirements for their specific website.
  3. The Customer may not perform automated access (bots, scrapers, etc.) on the platform unless via the provided API and within the API usage limits of the respective plan.
  4. The Customer may not use the platform in a manner that impairs its functionality or security.

Section 7 — Availability and Support

  1. The Provider strives for an annual average platform availability of 99.5%. Scheduled maintenance will be announced in advance where possible.
  2. Support is provided by email at info@compliso.de. The usual response time is 24 hours on business days.
  3. The Provider does not guarantee uninterrupted availability of the platform. Force majeure and unforeseeable technical disruptions do not constitute a breach of duty.

Section 8 — Liability and Limitation of Liability

  1. Compliso is a technical tool and does not provide legal advice. Use of the platform does not replace consultation with a lawyer or data protection officer. Generated legal texts are based on general templates and must be reviewed by the Customer for accuracy and completeness for their specific use case.
  2. The Provider is liable without limitation for intent and gross negligence. In cases of ordinary negligence, the Provider is only liable for breaches of material contractual obligations (cardinal obligations), limited to the foreseeable, contract-typical damage.
  3. Liability for damages arising from injury to life, body, or health remains unaffected.
  4. Scanner results and compliance scores serve as guidance and do not claim to be exhaustive. The Provider is not liable for the failure to detect compliance violations by the scanner.

Section 9 — Termination

  1. Monthly subscriptions may be terminated at any time effective at the end of the current billing period.
  2. Annual subscriptions may be terminated with 30 days' notice before the end of the contract term. If not terminated in due time, the subscription is automatically renewed for another year.
  3. Termination can be carried out via the dashboard (Settings → Billing) or by email to info@compliso.de.
  4. After termination, access will be deactivated at the end of the paid term. Customer data will be retained for 90 days and then deleted, unless statutory retention obligations apply.
  5. The right to extraordinary termination for good cause remains unaffected. Good cause for the Provider exists, in particular, in the event of a violation of these Terms of Service.
  6. The Customer may delete their account at any time. Personal data will then be deleted in accordance with our privacy policy, unless statutory retention obligations apply.

Section 10 — Intellectual Property

  1. All rights to the platform, including software, design, texts, and trademarks, remain with the Provider.
  2. The Customer receives a simple, non-transferable right to use the platform for the duration of the contractual relationship within the scope of the selected plan.
  3. The Customer may use legal texts generated via the platform without restriction for their websites, even after termination of the contractual relationship.

Section 11 — Data Protection

The processing of personal data is carried out in accordance with our privacy policy.

Section 12 — Amendments to the Terms of Service

  1. The Provider reserves the right to amend these Terms of Service at any time with effect for the future.
  2. Customers will be notified of changes at least 30 days before they take effect by email.
  3. If the Customer does not object to the changes within 30 days of receiving the notification, the amended Terms of Service shall be deemed accepted. The Provider will draw attention to the significance of the deadline in the notification of changes.

Section 13 — Applicable Law and Jurisdiction

  1. The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  2. The place of jurisdiction is Schwerin, Germany, to the extent permitted by law.

Section 14 — Severability Clause

Should individual provisions of these Terms of Service be or become invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that most closely achieves the economic purpose of the invalid provision.

Last updated: February 2026